Record All Calls, except HR extension

[dais]

We have Record all calls turned on, except the extension for the HR Director, she wants no calls in or out recorded. However, if an internal employee calls her, it records the call. Of course if she calls out it does not, since record all calls is turned off for her. Please help! they want to leave 3cx due to this problem!

 

[jpauley]

Do you need to record internal calls? If not you could set everyone to only record external calls.

 

[dais]

Thanks so much, but they need all calls internally and externally recorded, except for HR extension

 

[jpauley]

Ok totally understand. What update are you on currently using? version 6, 7 or 8?

 

[dais]

Ver 20 update 8

 

[nikolascx]

Hello Dears
@dais Thanks for reporting.
We are discussing this internally to see what we can do.
Bear with us until we understand how to control this part.
Cheers

 

[dais]

Just looking to see if there was a solution you can offer yet?

 

[nikolascx]

@dais
We are discussing internally - we have some options and excited about this.
Definitely we need more time..

 

[dais]

Just seeing if any resolution was available yet?

 

[nikolascx]

Hi @dais
Still in discussion. It's not exactly a task that can be vibe coded. So we definitely need more time.
Bear with us.

 

[dais]

ok thank you