REcording email not received

[sfalzaresi]

Hi,
one of my customers told me sometimes he didn't receive the email with video conferencing recording, is there a way to retrieve somewhere the link?

 

[ChrisC_3CX]

Hey @sfalzaresi

First thing I would recommend is having a look through the following KB article and taking any actions if necessary to avoid facing this same issue in the future.

For the emails you have not received, please PM me the Organizer Links. The Organizer Link can be found in the "3CX Webclient >> Schedule Conference section" of the organizer extension or in the email sent to the organizer's email address (first link in the email).

 

[sfalzaresi]

Hey @sfalzaresi

First thing I would recommend is having a look through the following KB article and taking any actions if necessary to avoid facing this same issue in the future.

For the emails you have not received, please PM me the Organizer Links. The Organizer Link can be found in the "3CX Webclient >> Schedule Conference section" of the organizer extension or in the email sent to the organizer's email address (first link in the email).

Hi Chris_C tkx for you support, I'll ask this information and I'll reply to you, usually 3CX emails are sent correctly but sometimes this doesn't happen.

 

[ChrisC_3CX]

@sfalzaresi
Just bear in mind that the recordings are only available to download for 7 days after the meeting has ended so the faster you get this information the better.