recording has no audio

[AlexanderReichert]

3cx PRO 18.0 Update 4 Build 965
Scenario:
web meeting:
host joins via video on computer. mutes herself because poor audio quality otherwise with that webcam/mic.
host joins via conference phone for audio.
other participants join also via phone.
meeting is recorded
audio is working flawless during meeting. Everyone can hear fine and participate too.
Meeting ends.
recording has video but no audio.

---
we did a test meeting prior to the real meeting where we had a similar setup
host on web meeting for video
host on conference phone for audio
1 participant on web meeting with video and audio
that recording has both video and audio.

Any idea what went wrong?

 

[AlexanderReichert]

we tried to reproduce the error this morning and cannot reproduce it. This is very unsettling How can we be certain audio is being recorded? For last nights meeting this was now a big problem because the audio is missing in the recording.

 

[AlexanderReichert]

another update - we could reproduce this: in one meeting everyone that joined via video conference the audio was recorded.
Everyone who joined via phone only was NOT recorded.

Could someone from 3CX support look into this? This is a real issue ...

 

[LeonidasG_3CX]

Hi there, we found an issue where in some cases the audio would not play back correctly in recordings. We've deployed a fix for this today which means recordings made from this point on will play back audio correctly.