Recording only incoming external calls

[AEI]

Good morning everyone.
I have version 18 build 939 of 3cx self hosted installed.
I need to record only incoming external calls, automatically.

From a user's options panel there is the possibility of recording all external calls (incoming and outgoing).

Is there any workaround to record only incoming external calls?

For example:
1) delete the recordings every xx minutes with a script
2) use Call Flow Designer -> I don't know it, so I don't know if it's feasible
3) Other solutions?

Thank you

 

[Charles_3CX]

The options are to record all calls or record only external calls, although this will mean both outbound and inbound external calls.

CFD will not help much here as it works only for incoming calls, meaning your outbound external calls will still be recorded as recording is enabled at the extension level.

 

[AEI]

Perfect, thank you.
So, The only option is to create a script to delete the recording files (outbound external call), even if the record will remain in the 3cx recording menu.
I think it can be recommended to the 3cx team to create such a feature as it is in high demand and there are privacy regulations (GDPR in Europe) that require consent before making registrations.

 

[VoIPTools]

I encourage you to take a look at our 3CX Recording Manager tool. Our tool provides this feature, and much more -- auto archival, archival retention policies, AI based intent evaluation, Agent scoring, full-length transcriptions, recording notes, etc.