Recording the voicemail

[Adrian.Jiang]

Hi,

Leave a message and hang up without pressing "#" or "0" works in recording the voicemail.

However, this creates a new issue in how do we replace this standard prompt with one that does not say “press # or 0”? Is there a way to edit this voice prompt or replace it?

 

[Dominik Oelmaier]

Hi Adrian,


I think that it is not possible to change these prompts.

 

[Saqqara]

You have to change the prompts per extension,

https://www.3cx.com/user-manual/

https://www.3cx.com/blog/voip-howto/managing-voicemail/

You can also record the global voicemail via the 3CX Console - Extension - Voicemail - Manage Voicemail Geetings - Record from Phone.

To update all the extensions with the same message - 3CX Console - Extension - VoiceMail, Manage Geetings - Download the wav file. Goto the new extension, voicemail and click Add, upload the previous downloaded voicemail message

 

[Readyspace SG]

To clarify the issue, the voice mail prompt that has an issue is the standard IVR prompt (Extension 8000), and if caller follows this “wrong” standard IVR prompt (press # or 0) the voice message is not recorded.
There is no issue with all (below screenshot) the individual’s Extension voice mail prompt, so this step (3CX Console - Extension - Voicemail - Manage Voicemail Geetings - Record from Phone) does not seem to address the issue that we have.

Therefore the correction steps we need is how to (i) modify the “wrong” standard IVR prompt, or (ii) override this “wrong” prompt with a new recorded “correct” prompt.


Please assist.