Recording with participants not synchronized (second post)

[Omniaevo]

We have another time the same problem of this our post:

https://www.3cx.com/community/threads/recording-with-participants-not-synchronized.87696/

Is possible have a solutions ?

Our customer want to use another platfomr .........

Thanks

 

[VasilisV_3CX]

Hi @Omniaevo,

I understand your frustration with regards to this issue, can you PM me the meeting link to investigate?

 

[LeonidasG_3CX]

Hi there,

We've made improvements to our recording converter service and have deployed them last week on Friday. Please let us know if this occurs again.

 

[Omniaevo]

New webinar, same problem !

[REMOVED BY MODERATOR]

Minute 2:34:55 - No sinc between audio and image !!!

the customer started a new course of 250 hours.
What I tell to the customer ?

 

[LeonidasG_3CX]

Hi there,

I've removed the link to the recording for obvious reasons. We'll need the organizer's meeting login key in order to check this. Please PM it to me.

Please keep in mind that we can't fix anything regarding recordings that have already been made. We're instead going to investigate and if this is something we can improve, we'll attempt to improve this so that it doesn't occur in future recordings.

To do any of this this at all, we'll need the organizer's meeting link/login key (PM).