Recordings suddenly stopped working for only one server

[harrylouskos]

Hi All,

We have one particular 3CX server where the recordings stopped working since October 17th.

Not sure where to start however there is no limit reached on the path they are saving to and all other PBX's are running fine so my guess is that it could be permissions on that folder.

 

[KyriacosS_3CX]

Hello,

First do check permissions on the folder, and also review logs in verbose when leaving a voicemail, to see if any relevant lines show up.

 

[harrylouskos]

Hi Kyriacos,

We can see the below in low and verbose respectively:

 

[KyriacosS_3CX]

"/mnt/recordings/" does that folder exist? Things under /mnt/ are usually temporary/external disk mounts. Perhaps you had a USB or network drive that failed somehow?