Solved Recordings Tab Not Showing

[advanced14]

We have one user who uses the web client and can access the recordings in there within the tab for recordings. We have a new user who we would like to access that as well but she does not have a recordings tab in the web client. We have matched their profiles exactly on the system administration page for their extensions but the new user still does not see that tab.

 

[VasilisV_3CX]

Hi @advanced14,

Have you ensured that under phone provisioning, when selecting the 3CX App from 'Your phones', you've got 'Show Call Recordings' checked?

 

[advanced14]

Thank you so much I didn't see that option and the last support tech I talked to did not mention I could switch from the phone to the app in the extension for different options.

 

[VasilisV_3CX]

No problem, if you require any further assistance or run into any other issues don't hesitate to open a new thread! Have a great weekend!