Solved Recurring prompt "You have multiple ip phones that support CTI registered with extension number"

[mftIT]

Dear 3CX Communtiy,

We have about 100 users on DECT handsets (SNOM M70 and M80) with 10 DECT antennas (SNOM M900). This works fine.
Most of our users use the 3CX App (Windows) in CTI mode to quickly find and call/forward/... other users. Some use it as a deskphone as well.
Every now and often the App pops up stating the following prompt. In this case it shows two antennas, but sometimes it could be more then two.
When selecting one of the antennas and pressing OK, everything works fine. However the prompt is annoying for end users.

Is there a way to stop this from happening?

 

[mftIT]

No one?

 

[NickD_3CX]

Unfortunately not. First you need to understand that CTI was made to "remote control" your IP Phone. The reason you see a drop-down is because the PBX sees that the Extension of the user is registered on more that one devices/IPs.
The logic is that a user may indeed have 2 different deskphones and this prompt is to let them choose which to control.

Your case is a bit different, but the users will have to select one of the options there.

 

[mftIT]

Ok, thanks.
It's annoying, but I kind of expected this answer.