Reduced Voice Quality

[Vineeth Mohan]

Hi,

I have high quality mp files for my IVR. But when i upload it to 3cx after converting to wav the clarity of the voice reduces as well as it feels like noise added to the message. If there a way i can manage the quality of the ivr in 3cx

Thanks in advance

 

[ChrisC_3CX]

Is the quality of the converted audio file different from what you hear after you have uploaded it to 3CX?

What you could do is:

1. Make sure the original audio file(before conversion) has decent audio.
2. Make sure the volume of the audio(before conversion) is not too high.
3. Use our tool to convert the audio file to the required format: https://www.3cx.com/docs/converting-wav-file/

 

[VoIPTools]

Unfortunately, the audio specs required for use with 3CX are fairly low. Other than what @ChrisC_3CX has suggested, there really is not anything you can do about the quality. In my experience, the less complicated audio files (no background music for example), sound best.

 

[ClaudioBassani]

You can use Nero wave editor to achieve the quality your needs. I am happy with this software. Please note that 3CX is a telephone system (300Hz to 3Khz) not a stereo HI-FI system.