Refund Request

[trikutainfotech]

Hi 3CX,

We have been troubleshooting our IP phone for the past month, but it still isn’t working. We upgraded from the free plan to access additional features and resolve the issue, but since the product remains non-functional, we would like to know how to obtain a refund, as this has become a wasted investment.

we bought it on 20/09/2024. we have wasted hours on troubleshooting this product. like to know the refund process.

 

[NicholasP_3CX]

You can contact our customer support team for any licensing questions

https://www.3cx.com/contact/

 

[Evolute IT]

Hi 3CX,

We have been troubleshooting our IP phone for the past month, but it still isn’t working. We upgraded from the free plan to access additional features and resolve the issue, but since the product remains non-functional, we would like to know how to obtain a refund, as this has become a wasted investment.

we bought it on 20/09/2024. we have wasted hours on troubleshooting this product. like to know the refund process.

Did you have a partner to help you or did you try to do it all on your own?

 

[GabrielaS_3CX]

Hi 3CX,

We have been troubleshooting our IP phone for the past month, but it still isn’t working. We upgraded from the free plan to access additional features and resolve the issue, but since the product remains non-functional, we would like to know how to obtain a refund, as this has become a wasted investment.

we bought it on 20/09/2024. we have wasted hours on troubleshooting this product. like to know the refund process.

Hello,

As per your request, I have processed the cancellation of your 3CX subscription, and the refund has been issued. A confirmation email for the refund has been sent.