Posting here because I can't reach a human through normal channels and I'm hoping a moderator can route this to billing.
I renewed a PRO 4SC license on 22 June 2026 (Order 452495589, $295). After purchase I learned managed hosting is no longer available for the 4SC license, which wasn't disclosed at checkout. 3CX support acknowledged this in writing and said a refund can be facilitated, but every channel loops back to the contact form, whose only options are an AI suggestion or buying a support ticket. A refund request shouldn't require purchasing support.
Under the Refund & Cancellation Policy, a service that materially changed from what was sold and can't be remedied qualifies for a refund. I'm requesting a full refund of $295 to my original payment method. Could a moderator help route this to ordering/billing? Happy to share the license key and the support acknowledgment privately.
I renewed a PRO 4SC license on 22 June 2026 (Order 452495589, $295). After purchase I learned managed hosting is no longer available for the 4SC license, which wasn't disclosed at checkout. 3CX support acknowledged this in writing and said a refund can be facilitated, but every channel loops back to the contact form, whose only options are an AI suggestion or buying a support ticket. A refund request shouldn't require purchasing support.
Under the Refund & Cancellation Policy, a service that materially changed from what was sold and can't be remedied qualifies for a refund. I'm requesting a full refund of $295 to my original payment method. Could a moderator help route this to ordering/billing? Happy to share the license key and the support acknowledgment privately.
