Registration problem with Linksys router

[rminkema]

I am having trouble registering my Voip provider with 3CX through my Linksys router. I have tried connecting my 3CX server directly to internet and they registered fine. Here are my Linksys setting and the 3CX system log.

System log:

15:10:29.062   ResipLogger:Connection error Timeout while contacting DNS servers for sip4.vitelity.net[br]

15:10:01.796 ClientRegs:nFailure [CM504007]: Next attempt to register 10000@Vitelity is scheduled in 10 minutes

15:10:01.796 ClientRegs:nFailure [CM504005]: Registration failed for: 10000@Vitelity; Cause: 408 Request Timeout; internal

15:09:17.093   ResipLogger:Connection error Timeout while contacting DNS servers for sip4.vitelity.net[br]

15:09:01.875 ExtnCfg::updateContact [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=7c25ae23e115726d/*1]

15:09:01.281 ExtnCfg::updateContact [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=89517d7554647b40/*0]

15:08:24.000   ResipLogger:Connection error Timeout while contacting DNS servers for sip4.vitelity.net[br]

15:08:23.062   ResipLogger:Connection error Timeout while contacting DNS servers for sip4.vitelity.net[br]

15:07:24.718 ClientRegs::Register [CM504003]: Sent registration request for 10000@Vitelity

15:07:23.734 ClientRegs::Register [CM504003]: Sent registration request for 10000@Vitelity

15:07:22.640 ExtnCfg::updateContact [CM504001]: Ext.8000: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=6d52fc5be94c7930/8000]

 

[rminkema]

I did try the firewall test, and it passed.

The model of the Linksys router is "WRVS4400N"

 

[rminkema]

I tried Callcentric and ran into the same problem.

It did connect when placed in front of the router.

Could it be related to the STUN settings? I use the same setting shown in the manual.

I tried to research the full-cone NAT. I was unable to determine if that was a setting I could use with my router.

Thanks for the help.

Bob

 

[Henk]

This might be of two reasons:

- STUN server you selected in 3CX might not be available.
- DNS seems to have troubles resolving the domain name, try to put the IP address of you voip provider instead of the dns name.


let me know how you go.

H.