Remote archived recordings can't be seen in app

[south14]

I have recently set up archiving of a customer's recordings to Google cloud and since then the Windows app can no longer see older recordings or even search for them. They are still accessible from the webclient, but the customer has a preference for the app.
Is this by design to force phase out the app, or some setting I am missing?
Thanks

 

[ChrisC_3CX]

It is indeed by design as the 3CX Windows App can only read recordings that exist in the extension's folder so recordings such as "Archived Recordings" will not be visible due to the fact that they are in a different location.

As you mentioned, you should be able to see all recordings in the 3CX Webclient.