Remote control missing on web app or client

[daniel.paniagua@mischoice]

We seem to have lost the option to remote control a meeting participants PC.

has the option been disabled due to the recent security incident? or does it need to be enabled at management level?

meetings do launch properly and work fine except that one feature is now unavailable and we did not do anything else but apply the latest updates to via the management interface pertaining to the 2cx app updates.

 

[LeonidasG_3CX]

Hi there,

Remote control has been temporarily disabled on the platform. We've found no vulnerabilities with the app or the protocol of any kind.

This is simply a temporary precautionary measure. We are reviewing the security of the app and protocol to verify what we already know.

 

[[c14g] Cyber Security]

Than you for providing this information. I used it as a quick screenshare tool in the past and it was great, but I looked like a fool last week when we tried it. Thanks again. Any ETA on the features return?

 

[D Bedford]

I've been missing this as well - Initially I thought it was just the client the participant was using, but I've tested it myself and it's not there.
Is there an ETA on when this might return? It was one of the main reasons I advised staying with 3CX for video conferencing, instead of looking at alternatives such as Teams...

 

[LeonidasG_3CX]

Hi, the app will return as soon as we're able make it available to you. No exact ETA, expect weeks.