Removing unwanted options from extension in client

[jonpennell]

The title is slightly ambiguous. My issue is this...

On the Windows softclient, if the user selects an extension in the presence view, they see the options - call extension, leave voicemail, intercom, conference, chat, email.

This is true for extensions that do and don't have voicemail enabled - so when the user selects "leave voicemail" they get a recorded message saying voicemail is disabled. Surely the option should not be offered for extensions where the feature is disabled?

Secondly, 75% of the extensions are SIP handsets which cannot participate in chat. Is there anyway I can mark these extensions as being "chat disabled"?

3cx seems a curious product - we currently use FreePBX and I am evaluating 3cx as a replacement. Despite some things working really well it seems many opportunities are missed in proper integration of the "bespoke" clients that are available in 3cx with the server-side.

I can't seem to find a solution that works for us. If I look at Bria/Asterisk/Openfire, the Bria client has deficiencies... if I look at 3cx, different deficiencies.

 

[YiannisH_3CX]

Hello @jonpennell

Please note that currently there is no way to remove these options are they are available for every extension. I would like this functionality to change then i would recommend posting your idea on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.