Renew License - Cheats us out of existing remaining time

[Dusty14]

Good morning!
I was wondering if anyone else noticed this? We are closing our business for Christmas and saw that our subscription was due to end on the 13th of January. As we return on this day, we thought it would be best if we renewed our subscription today before we close. So I renewed and instead of expiring at the due date, it set the expiry to today meaning its cheated us out of our original full 12 month subscription?

As we are self hosting, we don't have a 3rd party provider, so I'm not sure how to contact 3cx directly about this.

 

[bitn2]

Did you renewed the licence or did you changed the key?

 

[MarcM_3CX]

Please contact our customer service via the contact form so that we can check this process.

 

[Dusty14]

Did you renewed the licence or did you changed the key?

I renewed the licence. Same Key.

 

[bitn2]

Than contact customer support as @MarcM_3CX allready said. They will help you.