Replace License

NewBie Ryan

Customer
Joined
Nov 14, 2019
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Hi Team,

I have 2 Debian instances, both running V20 update 7.
Both have commercial keys.
One of the instances license got expired recently. I was getting commercial keys cannot be replaced error, when i was trying to replace the expired key.
I understand that it is not possible to replace the commercial keys, but in my case the one that got expired is a 4 channel license and the one i'm trying to replace it with is a 8 channel license.
So, isn't it not considered an upgrade?
Can someone from 3cx please help?

Thank you in Advance.
 
Please contact our Cusotmer Care team from the contact form below to clarify further about your license request:
https://www.3cx.com/contact/
 
Okay, thank you.
 
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