Solved Replaced handset not ringing

[RossAtCC]

Hi folks

Simple setup with a few Yealink phones in a ring group set to ring all on V20.

Client is on a call on phone 1, and a 2nd call comes in. He finishes call on phone 1 and hangs up but his phone doesn't ring.
Phone 2 and others are ringing but phone 1 doesn't ring. Phones are not set to to allow multiple calls.

I know he can do a pickup, but why is his phone not ringing? It's acting like it's in a queue with a wrap up timer, (it's not).

Why can't the system see that his phone is now free and start ringing it?

What am I missing?!

 

[NicholasP_3CX]

It will ring on the next call that comes in. As it is already ringing on the others the initial INVITE has already been issued.

 

[Alphabetic]

You will need to use queues

 

[RossAtCC]

Thanks guys - was trying to keep it simple with a ring group but clearly Q is the way to go.

Thankyou.

 

[OlegR_3CX]

Perfect. We will close this thread now.
Have a nice day