Reply with Softphone by default

[David_K]

Hello

Each time I launch a Windows Client, it is set by default to call/answer from my desk phone.

I need to click to change it so I can call/answer from the softphone. And of course when I turn on my computer I always forget to click to change.
So my softphone rings, I take the call, but hear no sound (normal because it's suppose to pickup from the desk phone)

I'm not in the office since COVID, and I'll never call/pickup my desk phone, how to change the softphone so that by default it's set to softphone pickup?
Went into the options, can't find it.

Thanks..

 

[Evolute IT]

Hello

Each time I launch a Windows Client, it is set by default to call/answer from my desk phone.

I need to click to change it so I can call/answer from the softphone. And of course when I turn on my computer I always forget to click to change.
So my softphone rings, I take the call, but hear no sound (normal because it's suppose to pickup from the desk phone)

I'm not in the office since COVID, and I'll never call/pickup my desk phone, how to change the softphone so that by default it's set to softphone pickup?
Went into the options, can't find it.

Thanks..

It needs to be changed in your extension's settings in the 3CX Console. Under Phone Provisioning -> 3CX App -> Call Control, choose Softphone instead of IP Phone.

Then, exit and reopen the Windows client, it should reprovision and set itself to softphone by default.

 

[David_K]

Thanks you Frederick ! It works ;-)