Reporting Capabilities such as KPI's, Etc.

[LyonAdmiral]

I'm interested in what reporting capabilities are available in 3CX specifically for call queues on top of what might be in the reports module? Our executive team is looking for the ability to see live data at any given time for any of our call queues.

Thanks,
Daniel

 

[SweetAction]

Using the wallboard you can see some data live

 

[LyonAdmiral]

Using the wallboard you can see some data live
View attachment 31855

I know that is possible, but in this aspect, the exec's are interested in knowing if they can see data without actually being a member of the call center.

 

[JosIPVG]

I know that is possible, but in this aspect, the exec's are interested in knowing if they can see data without actually being a member of the call center.

Make a dummy extension that can acces the wallboard and have it display on a monitor on a wall somehwere?

 

[LyonAdmiral]

Make a dummy extension that can acces the wallboard and have it display on a monitor on a wall somehwere?

I think we are going to look at something like VOIP Tools.