Reporting Missed Call in CRM Integration

[Rory Porter]

When I call the phone number which is connected to 3CX and not answering on 3CX, call is ended with the voice "The person is busy". Then “Missed Call” is recorded in the 3CX call log.
But in the ReportCall api of CRM Integration, CallType is "Inbound". Is this right? And in order to run the external script when the call is missed, how should I do?

 

[Evolute IT]

When I call the phone number which is connected to 3CX and not answering on 3CX, call is ended with the voice "The person is busy". Then “Missed Call” is recorded in the 3CX call log.
But in the ReportCall api of CRM Integration, CallType is "Inbound". Is this right? And in order to run the external script when the call is missed, how should I do?

If the call goes through an IVR or call queue, it will be considered "answered", not "missed".

 

[Rory Porter]

I get the email notification on a missed call which is routed from IVR. But the CallType is still "Inbound". Can I get the result like email via webhook or api?

 

[Evolute IT]

View attachment 45030I get the email notification on a missed call which is routed from IVR. But the CallType is still "Inbound". Can I get the result like email via webhook or api?

Yes but the ReportCall will be inbound because the IVR technically answered the call. The email is when a call reaches an extension and doesn't get answered there.

 

[Rory Porter]

How can I get the result like email programmatically so that I can run the script when the call is missed?

 

[Evolute IT]

How can I get the result like email programmatically so that I can run the script when the call is missed?

You'll need some sort of script to receive the ReportCall data, determine if it was answered (might wanna use the Agent variable to know if it was an extension or a system ext (IVR, RG, Q), and then send the SMS if needed. Note that not all callers will be mobile phones so if you text a landline, they might receive a call with text-to-speech or completely ignore the SMS.

We do this kind of development often for our customers.