Reports and Recordings in V20

[Ferdnand.ouma]

Hi, how can I allow the Team leads in my contact center be able to download reports and calls without giving them system owner rights????

 

[Alphabetic]

they need manager rights minimum

https://www.3cx.com/docs/manual/access-roles/

 

[NicholasP_3CX]

Alternatively, you can create the report for them and schedule it to be emailed to them on a daily basis.

There is a lot of reporting improvements coming over the next few weeks.

https://www.3cx.com/blog/releases/call-reporting-update-6/

https://www.3cx.com/blog/releases/improved-reporting/

 

[Ferdnand.ouma]

Alternatively, you can create the report for them and schedule it to be emailed to them on a daily basis.

There is a lot of reporting improvements coming over the next few weeks.

https://www.3cx.com/blog/releases/call-reporting-update-6/

https://www.3cx.com/blog/releases/improved-reporting/

This won't be a vaible option since they run reports on hourly basis to check the performance of the agents

 

[NicholasP_3CX]

This won't be a vaible option since they run reports on hourly basis to check the performance of the agents

Then you're going to love the Grafana integration!

 

[VoIPTools]

I am not entirely comfortable with pointing people to our tools without first offering other solutions, but there really are no out-of-the-box solutions for either of your needs. What you need is a real-time wallboard. You may want to take a look at 3CX Competitive Wallboard and for access to recordings see 3CX Recording Manager.

 

[jed]

This won't be a vaible option since they run reports on hourly basis to check the performance of the agents

Reach out, JEDWare has what you need, also scheduled reports per hour