Reports - Call recording i.p. link gone

[GBC_James]

HI
We have a problem where when the report "Call Reports" is generated, under the "Play" column, there is only one link to a call recording, which uses the fqdn.
There used to be 2 links, the other using the i.p. but this link is now gone.

So the problem is, when we generate a report, the report itself opens in a browser using the i.p. but the recording link goes to the fqdn and clicking it just opens a new Tab and the console log in screen. When you enter credentials you end up back at the console dashboard!
If you copy the link and paste it into the address bar, and then remove the fqdn and replace it with the i.p. address, you get the call recording ok.

I believe that originally the i.p. link was for internal use and the fqdn link was for external use, but we dont need external access to reports or recordings so this is really annoying. We cant ask our users to copy, paste and edit links every time.

Is there a fix for this at all?

Thanks

 

[Alphabetic]

This is what I get:



two links - one for internal IP the other for FQDN.

When I open either or link it opens the report.

I then get 2 links to download from - IP/FQDN

You will be prompted to log in to either mgmt console if you havent already done so and it's not cached.



Try deleting your report or creating a new one.

 

[GBC_James]

Sorry, I had to take a week off, hence late reply.

So all reports, whether they are existing scheduled reports or brand new reports, only have the one link to the call recording, which point at the external ip.
The example posted above by keiferschild shows the 2 links.
this is the problem, we only get one link....