Resetting Voicemail PIN on the user's web portal

[NorcalControls]

Hello,

In version 20 Enterprise, the Voicemail PIN field in the user's portal settings is read-only. Is this intentional, or is there an option to allow users to reset it through their portals?

Thanks.

 

[NikolasA_3CX]

Hi @NorcalControls

The voicemail pin can be changed from the user section of the webclient. What is the role of the extension you are using to sign in?

 

[NorcalControls]

Hi @NorcalControls

The voicemail pin can be changed from the user section of the webclient. What is the role of the extension you are using to sign in?

Hi Nikolas,
Thanks for your reply.
I tried changing in my owner's web portal as well as the simple user's portal. In both, it is read-only field and not able to edit/type any numbers.
Our system is Enterprise 16 Call license. ver 20.0. update 3 Build 806.
It hasn't updated to the latest yet.

 

[NicholasP_3CX]

In the admin console you should be able to change this

 

[NorcalControls]

Thanks for the reply.
I know it can be changed from the admin console. I just want to know if the user is allowed to change on their portals.
They can be changed by calling in from their extension and followed the prompt as well.

 

[NikolasA_3CX]

The user cannot change their voicemail pin from their portals.

 

[network11]

Can we request that this gets allowed in future updates please.

There should be a system option to enable/allow users to manage their own pins from their webportal. So companies that want it can allow it for their users.

I have a client with 1400 users that use the web portal, having users to log helpdesk requests to change pins is a waste of user and helpdesk resources.

 

[bitn2]

Anyway... you need to update your pbx as soon as possible. U3 cant be activated anymore.