Restore backup from on premise to new cloud install - on premise failure

[Dave Whitworth]

I tried searching and can't seem to find, so apologies if this has been covered.

Our on premise 3cx machine got infected with ransomware the other day. It was on a VM and the host and all VM's got encrypted. I have config backups that I was running daily to Google drive, but I don't have a backup of the whole VM. THerefore, I can't start it and deactivate.

For expediency, I want to move 3cx to the the cloud and used our Azure account to setup a VM there and then PBX express to set it up.

It came up fine but when I try to restore from my backup, I get the server error when trying to log on to the 3cx admin portal. If I reboot the VM, I can login but the restore doesn't seem to have done anything.

When I do PBX express, do i need to make the FQDN match?

Any other gotcha's?

THanks,

DaveW

 

[CentrexJ]

If your backup method used the option checkbox for license and fqdn then you need to use the same license and fqdn or restore might not work.

 

[YiannisH_3CX]

Hello @Dave Whitworth

I am guessing that you are using the same licence key to install the Azure instance so the same FQDN will be used. If however you installed the instance with a different licence and therefore a different FQDN and you try to restore a backup containing a different licence and backup then the restore will fail.