Retrieve Google Speech transcripts

[david90]

Hello,

I have a client who has set up call transcription with Google Speech2Text. It works well and the transcripts are clearly visible on the recordings page.

Is there a way to retrieve the transcript text outside of 3CX? I can't see any corresponding fields in the CDRs, or in the XML template for CRM integration...

Thank you in advance for your feedback.

 

[edossantos_sipcaller]

Hello,

I have a client who has set up call transcription with Google Speech2Text. It works well and the transcripts are clearly visible on the recordings page.

Is there a way to retrieve the transcript text outside of 3CX? I can't see any corresponding fields in the CDRs, or in the XML template for CRM integration...

Thank you in advance for your feedback.

No, this is only stored in the 3CX database, there is no API to get it.

 

[david90]

Ah... This is very bad news for my customer... And it makes the functionality totally useless if you want to use 3CX with CRM integration... (The aim was to transfer the transcriptions to the CRM customer sheet)
It's a real shame...

 

[edossantos_sipcaller]

Yes, I agree it would be great if 3CX could include the recording and transcription when reporting the call. Maybe it's added in the future, currently this is not available, unfortunately.

 

[Evolute IT]

Ah... This is very bad news for my customer... And it makes the functionality totally useless if you want to use 3CX with CRM integration... (The aim was to transfer the transcriptions to the CRM customer sheet)
It's a real shame...

DM me. We have a way of sending both the recording and the transcript and even the new AI summary if we want.

 

[david90]

Yes, I agree it would be great if 3CX could include the recording and transcription when reporting the call. Maybe it's added in the future, currently this is not available, unfortunately.

Yes, the "Description" field could very well be used for this purpose (it's not really useful at the moment, apart from for entering predefined text...).

 

[david90]

DM me. We have a way of sending both the recording and the transcript and even the new AI summary if we want.

I'll take note of the proposal and see what the customer wants to do