Ring group/queue membership by user

[RobColver]

Is there any way to view/report which ring groups & queues a particular user belongs to? When you have a lot of ring groups/queues, it's very time consuming to find out which ones a particular user is a member of.

 

[Alejandro_3CX]

You may get the ring group statistics report, right there you can see the RG and the agents added.



For a queue, you may get the queue performance overview report



Have a good day!

 

[RobColver]

Many thanks for your reply. Ideally I wanted to select a user and see which RGs and Queues they belong to.

 

[PBX128]

Very good point!
And it would be super, if this could be exported/imported in user admin area.

 

[Alejandro_3CX]

Many thanks for your reply. Ideally I wanted to select a user and see which RGs and Queues they belong to.

that's the only alternative you may use now.

 

[VoIPTools]

If ensuring a user is assigned to the correct departments, queues, and ring groups is a challenge for you, you may want to take a look at our 3CX Profile Manager tool.

This tool enables you to create named profiles (Examples: Sales, Reception, Support, Administration), assign departments, queues, and ring groups to that profile, then associate a users with that profile. Associating a user with a profile will automatically assign that user to the specified departments, queues and ring groups automatically.

If you move the user to a different profile, it will automatically remove the user from the previous departments and groups and add them to the new departments and groups associated with the new profile. You can even assign them to a specific queue skill level.

If you have a lot of departments, queues, and ring groups to manage, we can help!