Ring group

[Thatoo]

Hi Team,

Can someone please assist me with a 3CX call routing issue?

We have a customer with a 3CX system and 4 employees. They want incoming calls to be routed in a specific order (e.g., Ext 100 → Ext 101 → Ext 102 → Ext 104) with the following requirements:

1. Calls must route in the specified order.
2. Each extension should ring 3 times before moving to the next.

I’ve already created a ring group and set the ring strategy to Prioritized Hunt, adding all users in the correct order. However, the call goes to the first and second extensions but skips the third and goes straight to voicemail.

Could someone guide me on how to configure this correctly to meet the customer’s requirements?

Thank you in advance for your support!

 

[VictorYourITGroup]

Consider routing the incoming call from provider to 100, set their external call forwarding when not answered to 101, then do the same for 101 to forward to 102 etc.