Solved Ring Group

[niw60564]

I have created a ring group that consists of 3 receptionists. All calls incoming to the main number go to this ring group. All three phones ring just fine when a call comes in. The issue I am having is when one of the phones are in use or has someone on hold that phone doesn't ring or notify them there is an incoming call. I have allowed each extension to "accept multiple calls" within 3CX although this issue persists when phone is in use. Am I missing a setting? I have 3CX hosted in LightSail and a SBC onsite.

 

[Charles_3CX]

Receiving multiple calls to a single extension from Ring Groups or Call Queues is not possible.

If you would like to pick up a second call from a Ring Group you will need to first park the current call using either a BLF key configured for a shared parking place or transfer the call to parking orbit, this will release the call from the phone, you can then pick up another call using the call pick-up feature (*20*) or BLF keys configured for extensions that are in the Ring Group and are ringing.

You may also put the call on hold, open a new line, using the line keys, then perform a call pickup to answer the new call.

You can not get auditable representations of new calls, whilst in another call from a ring group or queue, but this is possible visually using the switchboard within a 3CX client or Web client.

 

[niw60564]

Thank you for the response. Right now I have the Yealink T48s setup with line keys on the left and parks on the right. Will the phone in use see another line blinking when there is an incoming call?

 

[Charles_3CX]

No, but if you have BLF keys for the other extensions on your T48s you will see them being called.

 

[niw60564]

You are saying that if I have Line keys on the left side for the BLF they won't see an incoming call unless I put the extensions of the ring group there?

 

[ChrisC_3CX]

@niw60564
That is correct, you will have to configure a BLF Type key that monitors an extension that belongs to the same Ring Group. If that extension rings, the BLF Key on the IP Phone will blink, pressing it will allow the user to pick-up the call.

 

[niw60564]

Just confirming that it needs to be one of the extensions in the ring group not a Line 1 or Line 2 BLF key that they will see flashing?

 

[Charles_3CX]

Correct, add the extensions that are part of the ring group as BLF type keys. Line keys do not show any status changes on incoming calls.

 

[niw60564]

Got it. Thanks. Sorry for the time it took me to get it!

 

[Charles_3CX]

No problem at all, your welcome, this is the purpose of the forum, to ask questions