Ring Groups Keep Ringing on Android apps

[HiroNikuyama]

Hi, it is reported that when they are using android apps that are assigned the same ring group, the devices keep ringing for about 4-5 min. even after on of the users answered the call.
When the user of the device attempted off the ringing, he cannot find the button on the phone.

Please kind help us how we can help them.

Best regards

 

[Evolute IT]

What phone model and Android version?

What 3CX app version?

What PBX version?

Is Telecom API enabled in the app?

And, finally, are they using the "Keep-Alive" feature of the Android app?

 

[HiroNikuyama]

Thanks for the reply.
May I know how to know if Telecom API enabled is enabled or not?

Best regards

 

[Evolute IT]

Thanks for the reply.
May I know how to know if Telecom API enabled is enabled or not?

Best regards

In the app settings, it should be a checkbox.

If it's not there at all, then the phone doesn't support it.

 

[HiroNikuyama]

In the app settings, it should be a checkbox.

If it's not there at all, then the phone doesn't support it.

Thank you for your support.

>What phone model and Android version?
-They use various models(regardless of the model the problem occurs), one of them is F-01K.
- Android version: 9

>What 3CX app version?
-18.0.7.42

>What PBX version?
-18.0 (Build 307)

>Is Telecom API enabled in the app?
-Yes

Best regards,
Hiro

 

[GiannosI_3CX]

Hi,
Please note we will only support the latest versions of phones, Android and 3CX. We allow installation of the app on Android 8 or 9, but we will not support or troubleshoot. Did you manage to reproduce the issue in any device running Android 10 and above?