Ringer

[Elaine815]

Dear CS





My 3CX partner said due to your system issues, we can not change the ring tone

Please help


Phone SNOM D717


Thanks

Elaine

 

[TheodorosG_3CX]

Can you please elaborate further? You are not able to change the ringtone from the extension<<Phone provisioning tab?

 

[Elaine815]

Yes,
I can't change the ringtone from the extension<<Phone provisioning tab

 

[TheodorosG_3CX]

In the management console you have 2 option for the ringtone:



The first is the default ringtone which is the ring tone for the internal calls only and the second option is the ring tone for the queue.
Changing the first option, then reprovision the phone and making an internal call, the ringtone is changed?

 

[Elaine815]

Still not changed

 

[TheodorosG_3CX]

Can you please try and reboot the device?

 

[Elaine815]

Tried but not success

 

[TheodorosG_3CX]

Are you making an internal call or an outbound call?

 

[Elaine815]

Both internal call and an outbound call

 

[TheodorosG_3CX]

This option applies only for internal calls and not for external.
Have you tried multiple ringer options but still the same? If you make the change for the internal calls and reprovision the phone, then access the device's web interface you can see the change apply under colleagues ringer as per below screenshot. Does this change in your case?

 

[Elaine815]

Dear CS


My Admin interface is this

is different form you

 

[TheodorosG_3CX]

The provided screenshot is from the ip phone's interface.
Change the first ringtone from Ring 3 to Ring 1 for example. Then reprovision the phone, access the ip phone's web interface and check as per provided screenshot, does it change in your case?

 

[Elaine815]

no

 

[TheodorosG_3CX]

This means that the phone does not reprovision.
How is the phone provisioned? Is it local or behind an SBC?

 

[Elaine815]

 

[TheodorosG_3CX]

Since the phone is local you will need to check on your local network why the reprovision does not apply to the phone.
I have tested this on my side and is working properly.