Round-Robin Speed

[Rmn3]

Hi there,

i could need your help.

In a queue, when the mode round-robin is set, can i change the speed, when the next available agent will be choosen?

Thanks in advance.

 

[Saqqara]

Yes, you adjust the ring time setting

1. “Ring time” – the timeout in seconds, i.e. for how long the phone keeps ringing before the call is considered unanswered by that agent.

https://www.3cx.com/docs/manual/call-center-queues/