Solved Route Calls Based on DID

[SSCI]

Hello,

We are tyring to use call processing script for below requirements but unbale to get it work.

- On-premises V20 PBX is setup with 1 SIP trunk of 5 channel and 5 DIDs
- We need to route the DID-1 to and IVR, DID-2 a User, DID-3 to a queue.

We followed the instructions provided in this link. https://www.3cx.com/blog/call-flow-scripts/call-routing-did/

We choose the "Inbound DID Routing" script from store, selected option "Upon receiving a call on a trunk" and Trunk selected.

Uploaded a routes.json file with below data for testing added only the DID-1

{
"1234567890": "Extension.6501."
}

Trunk settings are set to "Call processing script" and tried making an incoming call but calls just drop at 2 second mark.

Please advise if we are missing something here.

Thanks in advance.

 

[TheodorosG_3CX]

Since it does not proceed this can indicate that there is a misconfiguration in the script.
Try to re-configure as per guideline and check.

 

[KyriacosS_3CX]

Hello,

If all you are seeking to do is permanent assignments of some DIDs to specific call destinations, you can generally just assign the DID to a destination through the destinations config, for example for user:

 

[SSCI]

Hello,

This issue was resolved. The issue was with the route.json file. Worked as needed after adding the DIDs in the JSON file correctly.
Thanks for all the help!