Routing Exceptions to Auto Attendant Instead of Another User

[Charl Heijnen]

Hi everyone,


I was wondering when 3CX might add the ability to route user exceptions (like during lunch breaks) to something other than another user — specifically, to an Auto Attendant.
this was possible in V18

Currently, it seems the exception routing only allows forwarding to another user, which is quite limiting. In my case, I’d like to route calls during lunch hours directly to an Auto Attendant with some options for the caller.

Is this functionality on the roadmap, or is there a workaround I might have missed?

Thanks in advance!

 

[Evolute IT]

Exceptions CAN route to IVRs and stuff. Just choose System Extension as destination and choose which one.

Obviously, you need to uncheck "Hide system extensions" from the System > Options > Apps section.

 

[Charl Heijnen]

Hi ConceptsWeb,

Thank you this was very helpful.
I can choose the right option now.