Hello everyone,
our client bought salesforce and he wants to integrate 3cx with crm. We already installed the connector beetween salesforce and 3cx. The article's reference is --> https://www.3cx.com/docs/salesforce-crm-integration/. Installation is ok. We created a connected app in SF and we are receiving correctly outbound call at the end of the call. But our customer wants to have the possibility to use the phone interface in the utility bar so that when an operator receives a call automatically the softphone appears in crm .When 3cx was installed locally , the definition file xml was inserted in Salesforce and in this way we were able to configure softlayout(phone bar). But now ( with cloud 3cx) it seems that is no longer possible.
Could you confirm that 3cx , in the cloud version, no longer provides the use of the xml definition file?
Sara
our client bought salesforce and he wants to integrate 3cx with crm. We already installed the connector beetween salesforce and 3cx. The article's reference is --> https://www.3cx.com/docs/salesforce-crm-integration/. Installation is ok. We created a connected app in SF and we are receiving correctly outbound call at the end of the call. But our customer wants to have the possibility to use the phone interface in the utility bar so that when an operator receives a call automatically the softphone appears in crm .When 3cx was installed locally , the definition file xml was inserted in Salesforce and in this way we were able to configure softlayout(phone bar). But now ( with cloud 3cx) it seems that is no longer possible.
Could you confirm that 3cx , in the cloud version, no longer provides the use of the xml definition file?
Sara
