Salesforce Classic Vs Lightning Experience Issue.

[Virendra]

We are able to call on Lead Mobile Phone with in Salesforce Classic Version.. But when switched to Salesforce Lightning version then Phone Icon on Mobile Phone is disabled ..
It converts into onclick="disableClicked.

Great and appreciates help. What other instruction I have to follow for Lightning Experience. If any documentation or instruction to Configure and use Dial Feature in Lightning version will be helpful .. Its Urgent and we are blocked ..

Actually sendCTIMessage('/CLICK_TO_DIAL?DN=' is not calling in Lightning as Its a Javascript code.. Please help

 

[edossantos]

The integration we have with Salesforce doesn't provide outbound call functionality.

Are you using the click to call browser extension?

 

[Virendra]

Yes Exactly ..I am using click to call browser extension?

 

[Virendra]

Right now .. We are using 3x clients for Windows. Not Browser Extension ..

But we also wants to use Browser extension

 

[edossantos]

If the click to call extension is not converting the phone numbers to click to call links, that's because the numbers are already links in the page returned by the server.

Please note that our extension can only change phone numbers if they're plain text. If they're already links with a different purpose, we can't change them.

 

[Virendra]

Hi Thanks ,

Can you help to get Avaya CTI Adapter for lightning ?

 

[Virendra]

Also My Phone Field (Mobile) on account and lead is Showing "click to dial disabled" ?

 

[edossantos]

Also My Phone Field (Mobile) on account and lead is Showing "click to dial disabled" ?

Can you show a screenshot of this? If this is Salesforce rendering the page with these links, we can't do anything to convert them to 3CX click to call links...