Salesforce Dialer - Update?

[paul_carass]

Hi Guys,
Any update on the timeline for the Salesforce integrated dialer?

Was originally suppose to be in v16 Update 1. We're now at Update 2. Any kind of rough estimate? Or even where it's at in development?

Thanks
Paul

 

[edossantos]

Hello Paul,

This has been postponed, and there is no ETA...

Kind regards.

 

[paul_carass]

Hi Ernesto,
That's disappointing to hear.
Can you tell me if 3CX have an Agile Product Roadmap/Strategy available for customers/partners to view, as well as a detailed backlog of features and functionality?

Because an agile product roadmap will inevitably change, it’s important to set expectations with your stakeholders that the roadmap is not a promise.

3CX need to regularly communicate where the product is heading so that everyone is on the same page, especially to stakeholders who influence the direction of the product. Your agile product roadmap therefore should be a visual, easy-to-digest document that your stakeholders can understand and that gives perspective to your backlog.

Paul