Salesforce Integration to one specific Queue or Group

[Hugo Lopez]

Hi everyone,
We are integrating our 3cx with Salesforce, we already are getting data into Salesforce creating a new lead or add task into an existed contact. But those only come from our main trunk, but we need get the calls records that come from another source (p.e. calls from an external contact center that arrive to 3CX into a queue). Maybe there is somthing we are missing to change into the template, will be great if you can help me.

Thanks!

 

[TheodorosG_3CX]

Please note that if the incoming call was routed to a Queue, the PBX will still report this call but it will be reported for the extension (agent) that answered the call not for the queue.