Salesforce is not creating an activity object for calls

[Herb Williams]

I am using Salesforce integration and have Journaling checked and it is not creating and activity record for incoming and outbound calls. Outbound calls I am using Chrome click to dial.

 

[edossantos]

Please check the Salesforce.log file from "%AppData%\3CXPhone for Windows\Logs". If there is any problem creating the call activity, you will see it there.

 

[Herb Williams]

Ok i have reviewed the log and what am I looking for? I not seeing an error, see attached file.

 

[edossantos]

You should have a "Salesforce.log" file in that folder. If you don't have it, then the plugin is not being loaded. Do you see the Salesforce option when you go to 3CXPhone > Settings > Advanced > Integration?