We have enabled Salesforce integration for outgoing calls and it seems to be intermittently working. When I say intermittently, I mean some phone numbers located in Salesforce are found and return record information when using the 3CX Test CRM Integration feature, but other phone numbers return nothing. I have verified that the records exist in Salesforce and that the phone number is in the proper field. I have even tried adding it to other fields (i.e. Mobile Phone instead of just Phone) as well as creating other test contacts or leads with the same phone number. In all cases, the test query returns the following results:
Variable Url set to https://xxxxxxxxx.my.salesforce.com
Variable AccessToken set to xxxxxxxxxxxxxxxxxxxxx
Finished Auth
Request text: https://xxxxxxxxxx.my.salesforce.com/services/data/v37.0/search/?q=FIND {4754579} IN PHONE FIELDS RETURNING Contact(Id,FirstName,LastName,AssistantPhone,Fax,HomePhone,MobilePhone,OtherPhone,Phone,Email,AccountId),Lead(Id,FirstName,LastName,Fax,MobilePhone,Phone,Email,Company),Account(Id,Name,Fax,Phone)
Response text: {"searchRecords":[]}
Response finished
Finished scenario with empty id
Started CreateContactRecord
Response finished
Finished CreateContactRecord
Result obtained
The empty results don't appear to have anything in common. Roughly 9 out of 10 queries are working. Is there a way to diagnose this further beyond just the 3CX CRM phone number test?
Variable Url set to https://xxxxxxxxx.my.salesforce.com
Variable AccessToken set to xxxxxxxxxxxxxxxxxxxxx
Finished Auth
Request text: https://xxxxxxxxxx.my.salesforce.com/services/data/v37.0/search/?q=FIND {4754579} IN PHONE FIELDS RETURNING Contact(Id,FirstName,LastName,AssistantPhone,Fax,HomePhone,MobilePhone,OtherPhone,Phone,Email,AccountId),Lead(Id,FirstName,LastName,Fax,MobilePhone,Phone,Email,Company),Account(Id,Name,Fax,Phone)
Response text: {"searchRecords":[]}
Response finished
Finished scenario with empty id
Started CreateContactRecord
Response finished
Finished CreateContactRecord
Result obtained
The empty results don't appear to have anything in common. Roughly 9 out of 10 queries are working. Is there a way to diagnose this further beyond just the 3CX CRM phone number test?
