Salesforce Phone Result

[mohan.vineeth1988]

Hi,

I had integrated Salesforce with 3cx. I had added test contact in salesforce with Mobile number which is a 10 digit number and a phone number with 9 digits. When i query from 3cx I get the results for mobile number but not for the phone number. If I add a 10 digit number to field phone number i can still receive the results. With 9 digits this is what I am receiving "CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number."

 

[NickD_3CX]

Have you set the contact matching strategy to hot it is explained in the guide?
https://www.3cx.com/docs/salesforce-crm-integration/#h.sh2udbgzpt45

Maybe you have more that 7 characters?

 

[mohan.vineeth1988]

Have you set the contact matching strategy to hot it is explained in the guide?
https://www.3cx.com/docs/salesforce-crm-integration/#h.sh2udbgzpt45

Maybe you have more that 7 characters?

Yes, I had done these settings. As I told result comes out if i have a 10 digit number, but doesnt happen for 9 digits

 

[edossantos]

Please check this:
https://www.3cx.com/community/threads/3cx-salesforce-integration-configuration.82314/#post-381906

Salesforce will automatically reformat some numbers depending on your location and the number length, so the best way to ensure that the integration works is:
1) Store numbers in Salesforce with E164 format, that is the plus (+) prefix, country code and local number.
2) Configure 3CX to get the number from the SIP Trunk in E164 format.

That way contacts should be matched without problems.