Samsung Active 2 and S21 3CX app not ringing on phone

[Shane Farmer]

I still need to test this a little, but I have been receiving calls on my watch, but they're not ringing on my phone. I use my watch as a notification that there is a call coming in on my phone, so I can just grab phone and answer. However, there is no indication on my phone that anything is happening.

I "think" it's when I have "Call & text on other devices" enabled, but need to play with it a little more. My phone rings with the regular phone app on both devices when that is enabled. I would expect 3CX to do the same. However it is not.

 

[NickD_3CX]

Hi there!

Yes, that option does sound like it could have something do to with. A few questions though, when you don't have your watch paired, it works fine right?

Also, in the 3CX App, under Settings --> Advanced, is the "Telecom API" option enabled or disabled when you try?

 

[jbrilliant]

I the some issue on a Samsung S10, and I went to Settings -> Enable Verbose Logging and suddenly inbound call notifications worked perfectly. Turn the Verbose logging off and it kept working.

 

[Vali_3CX]

@Shane Farmer
We just released yesterday 16.7.5 on Google Play Store, please let me know if the issue you described still persist.
Thanks