Scheduled Backup Failed

[Effervescence]

Hello ,
My scheduled backup for a 8SC professional edition failed with the following error. What is the cause and remedy for this?

Your 3CX backup failed due to the following reason(s):
The given key 'INST_MAILSERVERHOST' was not present in the dictionary.

 

[TheodorosG_3CX]

This error is listed in the management console?

 

[Effervescence]

Hello @TheodorosG_3CX ,
The error is from the notification alert that is sent on email.

 

[TheodorosG_3CX]

What is the location of the backup?
What is the PBX version?
Are you using a Custom SMTP?

 

[Effervescence]

What is the location of the backup?
What is the PBX version?
Are you using a Custom SMTP?

The backup location is ftp server
The PBX version is 18
No, its not custom smtp

 

[TheodorosG_3CX]

Only the schedule is failing?
If you make a manual update does it proceed?

 

[Effervescence]

Only the schedule is failing?
If you make a manual update does it proceed?

Manual backup is also failing

 

[TheodorosG_3CX]

Can you share the complete error?

 

[Effervescence]

Can you share the complete error?

On event logs there is nothing. the error on email is on this thread

 

[TheodorosG_3CX]

Changing the location to local still fails?

 

[Effervescence]

Changing the location to local still fails?

Yes. Allow me cross check several things and I will give an update

 

[TheodorosG_3CX]

Let us know the outcome.