Scheduled Conference Template

[RadDadIT]

I tried modifying the template for the scheduled conferences to be able to include a built-in dial functionality for call-in attendees.
I modified the template like this:

%%IF_EXTERNALNUMBER_PRESENT_START%%
<p style="margin:0">Or dial %%EXTERNALNUMBER%%, PIN: %%CONFERENCEID%%</p>
<p style="margin:0">One-Tap Dial & Join from Mobile Phone: <a href="tel:%%EXTERNALNUMBER%%,,%%CONFERENCEID%%%23" target="_blank">%%EXTERNALNUMBER%%,,%%CONFERENCEID%%#</a></p>
%%IF_EXTERNALNUMBER_PRESENT_END%%

This seems to work well for 3CX generated emails, but we have users who use Office 365 and if they do this from the web client and choose Office 365 to set up the meeting/conference, the link is lost and it only shows the text for the One-Tap method twice but without any links for it, which just looks like a mess now.

Is there any fix for this or any idea of how to get it to work for both?

Michael

 

[JohnS_3CX]

Hi Michael,

I would suggest to try the default unmodified template and see if that works ok with Office 365.

If it works then, you should use the built-in functionality for including your DID as seen below:

 

[RadDadIT]

I am using the built-in functionality and I only modified the template by adding the one line. The part I'm trying to add will show a link that a mobile user can click which enters the external conferencing number followed by 2 commas, then the conference PIN number followed by the pound sign. This allows them to click it and then hit dial and everything is entered in for them. This works perfectly if they use the 3CX directly sent email, but when it passes the template off to Office 365 (if they chose to use Office 365 because it allows them to see who's accepted the meeting and who hasn't), then the link for the telephone number doesn't work (but all the other regular HTTP/HTTPS links work). I didn't know if this is some bug or what in how the invite is sent to Office 365 or what is causing it to not work on the link.