When call 1 comes in, you can see the caller ID and choose to answer, decline, or divert to voicemail. When call 2 comes in, you can see Line 2 is ringing, but you cannot see the caller ID and you have no options other than to ignore it or answer it (without knowing who it is) and putting your current call on hold.
I know the Web Client shows the details of call 2 and has options for it, but users don't keep that open all day like they do the softphone. I also saw a thread from a couple of years ago mentioning it was possible to see the details of the second call ringing in the old 3CX Softphone app, which seems to have been superceded by 3CX for Windows but lost this capability.
I know the Web Client shows the details of call 2 and has options for it, but users don't keep that open all day like they do the softphone. I also saw a thread from a couple of years ago mentioning it was possible to see the details of the second call ringing in the old 3CX Softphone app, which seems to have been superceded by 3CX for Windows but lost this capability.
