Select Your Preferred MCU Server List Empty

[Vamis]

Hello

Last week we started to face issues with webmeeting. Were getting "Meeting Not Found" error message for all created Video webmeetings. Tried to update Debian and instal 3CX 15.5 beta6 but nothing changed.
Have tried to follow all the suggestions offered in Forum.
At last decided to reinstall server and restore from configuration backup.

Issue in Conferencing settings>Video Conferencing(WebMeeting): Select Your Preferred MCU Server List is Empty

Tried:
to install from scratch 15.5 SP6 Beta and restore from backup made from same version
to install from scratch 15.5 SP6 Beta and restore from backup made from 15.5
to install from scratch 15.5 and restore from backup made from same version

If I try to open Webmeeting from Webclient, I am getting "Portal not found" error

Issue is the same on every install. All installations were made from 15.5 SP6 Beta Debian install iso

 

[YiannisH_3CX]

Hello @Vamis

Can you please try to restart the System server service from the management console and see if that fixes the issue?

 

[Vamis]

That was first thing I did
Also restarted server. Checked firewall. Nothing was changed at the time issue arised, but anyway doublechecked.
3CX firewall checker also shows everything green

 

[YiannisH_3CX]

Please try restarting it again now as there was an issue on our side that is now resolved. If the issue still persists then please go through the following checks

• Make sure your certificate is valid and not self signed.
• Port 5001 or 443 (MyPhone) is open for bidirectional communication with webmeeting.3cx.net
• Make sure your extension/s at least have a Name or a Last Name.
• Your extensions MUST have an e-mail for WebMeeting to work.
• Make sure your PBX's FQDN is resolving properly.

 

[Vamis]

Please try restarting it again now as there was an issue on our side that is now resolved. If the issue still persists then please go through the following checks

• Make sure your certificate is valid and not self signed. YES

• Port 5001 or 443 (MyPhone) is open for bidirectional communication with webmeeting.3cx.net YES I can login through https to admin console on default port 5001 outside our network
  webmeeting.3cx.net I am unable to ping (assume ICMP is closed), but opening https://webmeeting.3cx.net/ I am getting: Forbidden You don't have permission to access / on this server.
• Make sure your extension/s at least have a Name or a Last Name. YES. Name, Surname and email. Server list is empty also when logging as administrator to management console and try to choose default server
• Your extensions MUST have an e-mail for WebMeeting to work. YES
• Make sure your PBX's FQDN is resolving properly. YES

 

[YiannisH_3CX]

Since everything checks out you will need to create a ticket with our support department so they can look into the issue. ICMP is indeed closed and you should be getting forbidden when you try to access the webmeeting server from a browser.