Send Recording Link to CRM

[Gioal]

Is there a way to 3CX send to CRM a link to access recording at the end of the call?
Or is there a way to reconstruct the link based on call journalling?

I have a customer that needs to attach the recording link on his system at the end or at the start of incoming call.

 

[edossantos]

The recording link is not available during call journaling. But you can use the trick described here to achieve what you need:
https://www.3cx.com/community/threa...ble-in-crm-integration-xml.67599/#post-293258

This user created a PHP page running on the 3CX server, and this page checks for the WAV file you need, and returns it, if it exists. You could create something like that.

 

[Gioal]

Thanks Ernesto, I will try this.