Send to Voicemail on Queue calls

[Rick Baranowski]

Hello Everyone,

We have just started using 3CX and have run into an issue with users on the Andriod mobile app. Some users are accidentally using the "Send to Voicemail" on calls coming from one of the call queues. This ends up sending the call right to the users voicemail instead of the configured voicemail for the queue. Is there a way to stop this from happening or even disable the send to voicemail on the mobile app?

On-prem pro (current)
Mobile (current)

 

[TheodorosG_3CX]

Can you please clarify what steps the users follows in the Android client to send call to voicemail?

 

[Rick Baranowski]

When a call is coming into the mobile device from a queue call, on the pop-up screen to pickup or decline the call there is a option right between these two that says "send to voicemail". If you hit that option it will send to the users extension voicemail that hit that option.

 

[TheodorosG_3CX]

I'm afraid this is cannot be disabled.