Solved "Server Error" at Management Login Screen

[moss]

I'm getting a "Server Error" on the login Screen.

It's a hosted install through PBX Express

It's not due to a blacklisted IP as I tried to connect through two different locations. It's showing as registered in my SIP Management console.

Any suggestions?

 

[craigreilly]

Which HOST are you using?

 

[moss]

OVH

 

[craigreilly]

Have you tried logging into OVH portal and maybe after hours restarting the VM?

 

[moss]

Not yet - just received the error today. Will try that tonight.

 

[YiannisH_3CX]

Hello @moss

Before restarting can you check if all services are running?

 

[ericbramini]

I have had this happen recently to 4 of my PBX's since Monday, Aug 13th. Each time the 3CXCfgServ01.service had failed. Logging in as root via SSH or console if your VM environment allows and restarting that service corrected the issue. Use the following command once logged in SSH or console to check:

systemctl status 3CX*

This will show the status of all 3CX services and if one is failed it will show that (look for "Active: failed"). In my case it was 3CXCfgServ01.service Next restart the service with this command:

systemctl restart 3CXCfgServ01

Replace 3CXCfgServ01 with the failed service if it's different from my experience.

Good luck!

-Eric
3CX Advanced Certified
3CX Platinum Partner

 

[moss]

Doing a soft restart in the OVH Web Console fixed it.

 

[YiannisH_3CX]

Glad to see the issue has been resolved.